Frequently Asked Questions
Choosing a 3PL is a big decision. This page covers all your 3PL FAQs – common questions about our services, minimums, locations, pricing, and how we work with ecommerce brands. If you do not see your question here, you are always welcome to reach out and ask.
General
Q: What does PrepIt Logistics do?
A: PrepIt Logistics is a 3PL for ecommerce brands. We handle ecommerce fulfillment (D2C), Amazon FBA prep, inventory storage, and returns and FBA removal order processing so you do not have to manage it all in-house.
Q: Who is PrepIt Logistics a good fit for?
A: We are a strong fit for established ecommerce brands that have at least a year of consistent online sales, sell new products, and want a long-term logistics partner instead of a short-term trial.
Q: Do you work with brand-new sellers?
A: In most cases, no. We focus on brands that already have an active e-commerce store and a steady sales history. If you are close to that stage and unsure, you are welcome to reach out, and we can let you know if it makes sense to apply.
Products and Service
Q: What types of products do you handle?
A: We mainly work with new, standard-sized products such as health and beauty items, home goods, toys & games, and apparel. We do not process used products or used books, and we are not set up for very large, bulky items. We also cannot store food (human or animal) in our warehouses. Our warehouses are not tempurature controlled.
Q: Can you handle both D2C fulfillment and FBA prep for the same brand?
A: Yes. Many clients use us for both D2C fulfillment and FBA prep so they can keep their inventory and operations under one logistics partner.
Q: Do you work with online arbitrage sellers?
A: We offer FBA prep services for certain online arbitrage workflows, especially where it makes sense to route inventory through our Oregon facility. We will review your products and volume as part of the application process to confirm fit.
Q: Do you help with returns and FBA removal orders?
A: Yes. We receive and process D2C returns and Amazon FBA removal orders. We sort inventory by SKU and condition, identify what is resellable, and follow your instructions for storage, prep, reshipping, donation, or disposal.
Locations and Shipping
Q: Where are your warehouses located?
A: We operate from facilities in Riverside, California and Springfield, Oregon. This gives us strong access to West Coast ports, manufacturers, distributors, Amazon fulfillment centers, and a sales-tax-free state for certain use cases.
Q: Do you ship internationally?
A: Our primary focus is shipping within the United States. If you have specific international needs, we can discuss them during your consultation and let you know what is possible.
Minimums and Capacity
Q: What are your minimums for D2C fulfillment?
A: We are best suited for brands shipping at least about 150 direct-to-consumer orders per month, but can make exceptions depending on what other services we provide.
Q: What are your minimums for FBA prep?
A: For FBA prep, we are a strong fit for brands sending regular shipments and roughly 300 or more units per month. We do have Starter options for new FBA Sellers.
Q: Can you scale with my brand if our volume grows?
A: Yes. We structure our services and pricing into tiers to support growth over time. Part of our role is to help you plan for higher volume and make sure your logistics can keep up.
Turnaround Times and Operations
Q: How fast do you ship D2C orders?
A: Our standard goal is to ship D2C orders the same business day when they are received before our daily cutoff time. Orders received after the cutoff ship the next business day. Exact cutoffs are confirmed during onboarding.
Q: What are your turnaround times for FBA prep?
A: Most standard FBA prep is completed within 24 to 48 business hours once inventory is checked in and ready to process. Larger projects or more complex batches may take longer, and we will set expectations with you in advance. The frequency of FBA shipments also depends on the volume of inventory we receive for your account, which we will review and clarify with you during onboarding.
Q: How does storage work?
A: We charge for storage based on the space your inventory uses in the warehouse, measured in cubic feet. Storage is billed on a recurring basis, and details are outlined on our Storage and Carton Forwarding page and in your service agreement.
Pricing and Billing
Q: How is your pricing structured?
A: Pricing varies by service. For D2C fulfillment, we generally charge a per-order packing fee and a per-item picking fee, plus packaging materials and shipping. FBA prep, storage, and returns and removal order processing each have their own published rates and minimums. You can see an overview on our Pricing page.
Q: Do you require a retainer or minimum monthly spend?
A: Some service tiers include a monthly retainer or minimum spend to secure preferred rates. These details are explained on our Pricing & Minimums page and confirmed in your agreement before you onboard.
Q: How often do you invoice and what payment methods do you accept?
A: Invoicing frequency and payment terms are outlined in your service agreement. We accept major credit cards and aim to keep billing straightforward and predictable.
Getting Started
Q: How do I get started with PrepIt Logistics?
A: The first step is to complete our Get Started application so we can learn about your brand, products, and volume. If it looks like a good fit, we will schedule a consultation, review services and pricing with you, and then move into agreement and onboarding.
Q: Do I have to sign a long-term contract?
A: Our terms of service set expectations for how we work together, but we do not lock clients into long-term contracts that keep them in a bad fit. Our goal is to build long-term partnerships based on clear expectations and steady service, not on penalties.
Got more questions?
If you still have questions about our services, prices, or policies, please use our chat function, email us, or schedule a call. We are happy to help!
